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Refund & Return Policy
Original Watercolor Paintings
If you’re not 100% satisfied with your painting, please email us within 3 days of delivery.
You may return the artwork in its original condition and packaging at your expense for a full refund (minus shipping costs). Returns must include insurance and tracking.
Return Address:
Ricardo Loaiza (Dócari Studio)
N45B de las Higueras E14-66 and Av. Eloy Alfaro
Conjunto Copihue, Quito
Pichincha, Ecuador
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 3 business day
Please note:
- Return shipping is the buyer’s responsibility.
- Items must be returned in excellent condition to qualify for a refund.
Art Prints
Art prints are not returnable due to their made-to-order nature. If your print arrives damaged or defective, please contact us within 7 days of delivery with photos and we’ll issue a replacement.